Privacy Policy

X-Capade Charters Ltd, trading as PUIFIN, is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

  • Personal information such as name, email address, phone number, and booking details.
  • Payment and transaction details processed securely through third-party providers.
  • Technical data including IP address, browser type, and website usage behavior.
  • Information submitted through contact forms, inquiries, or direct communication.

How We Use Your Information

  • To process and manage bookings and charter services.
  • To communicate with you regarding inquiries, confirmations, and updates.
  • To improve website functionality and customer experience.
  • To comply with legal, regulatory, and safety requirements.
  • To send relevant updates or promotional content where permitted.

Sharing of Information

  • We do not sell, rent, or trade your personal information.
  • Data may be shared with trusted service providers strictly for operational purposes (e.g., payment processing, booking systems).
  • Information may be disclosed if required by law or regulatory authorities.

Data Security

  • We implement appropriate technical and organizational measures to protect your personal data.
  • Systems are in place to prevent unauthorized access, disclosure, or misuse.
  • While we take reasonable steps, no online transmission can be guaranteed as completely secure.

Cookies and Website Tracking

  • Our website may use cookies to enhance user experience and analyze traffic.
  • Cookies help us understand how users interact with our website.
  • You can manage or disable cookies through your browser settings.

Data Retention

  • We retain personal data only as long as necessary for business, legal, or operational purposes.
  • Booking and transaction records may be retained to meet legal and financial obligations.

Your Rights

  • You have the right to request access to your personal data.
  • You may request correction or deletion of your information.
  • You can opt out of marketing communications at any time.

Third-Party Links

  • Our website may contain links to external websites.
  • We are not responsible for the privacy practices or content of third-party sites.

Updates to This Policy

  • This Privacy Policy may be updated periodically.
  • Any changes will be posted on this page with an updated effective date.

Contact Us

  • If you have any questions about this Privacy Policy, please contact us via our official communication channels.